Returns Information.
Returns Policy
Please be aware that items can only be returned for an exchange/refund if they are unused and in their original packaging and have all of the barcode tags intact. Any seals and shrink-wrap must be intact and clothing, shoes, and accessories must have labels or tags attached. If either the goods or the packaging are not in a re-saleable state, then we may decline your exchange/refund request. Any goods are your responsibility until they have been received by us.
Exchanges
Exchanges are normally processed within 7 days (subject to stock availability). We will gladly post out your exchanged item for free (you will have to pay the difference if the goods you require are more expensive than your original order and we will credit you any difference if the goods are any cheaper than your original order), but we do ask that you return the unwanted item to us at your own expense. We will always send replacement goods to your original shipping address, unless notified otherwise. It is your responsibility to follow the RETURNS POLICY.
Refunds
Refunds will be sent to your original method of payment and are normally processed within 7 days. Please help us to deal with your return quickly by providing us with the requested information. It is your responsibility to return the original item to us (as we do not offer free returns). It is your responsibility to follow the RETURNS POLICY.
Faulty Goods
If goods appear to be faulty or damaged upon receipt, please contact us and we will arrange a solution.
If returning supplied goods for a warranty claim please ensure they’re within warranty, the warranty claim is valid and the item(s) are cleaned thoroughly, free of debris and with their original packaging. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection immediately. If necessary the item may have to be returned to the manufacturer for testing. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied by a covering letter along with a copy of proof of purchase. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first – for Health & Safety reasons we are unable to process dirty products. The cost of returning goods to be repaired or replaced under warranty is not covered by the warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of carriage charge.
Replacement goods carry a warranty period from the date of the original purchase. No warranty extension will be applied to replacement goods.
We cannot process any returns without an original invoice number or verbal confirmation for “over the phone” orders. Failure to provide the requested information may cause delays in dealing with your return. This returns policy does not affect your statutory rights.